The hose is the hardest-used part on any upright vacuum. It gets stretched, kinked, twisted, walked on and - more often than anyone admits - used as a handle to drag the machine. This is the complete gray hose assembly for the Dyson DC27 and DC28, Dyson part number 916547-02.
Why "lost suction" is usually the hose
Dyson hoses of this era go brittle with age. Small splits open along the ribs, and because the machine is still pulling air the fault is not obvious - the vacuum sounds normal, but the wand barely picks anything up, because most of the airflow is now entering through the split instead of the floor tool. Owners often live with it far longer than they should; the common story is a hose taped and re-taped for a year before the swap finally happens, and the replacement takes minutes.
Before ordering, rule out a blockage. If suction is gone at the wand but the machine is loud and straining, check the hose, wand and airway for an obstruction first - a clog and a split hose feel similar to the user but only one of them is fixed by a new part.
Use cases
- Split, torn or pinholed hose - restores full suction at the wand and attachments.
- Hose gone brittle with age - the material stiffens and cracks until it no longer seals at the cuff.
- Cuff no longer seating - a stretched or damaged end that will not hold a seal.
- Cleaning services and property managers - keeping fleet DC27 and DC28 machines in rotation.
- Refurbishing a used machine - the hose is frequently the only part a sound DC27 needs.
Fit and the part number to watch
This assembly is Dyson part 916547-02 and is also cross-listed against 916547-01. It fits the DC27 and DC28 uprights, including the variants sellers list as DC27 Exclusive, DC27 Total Clean and DC28 Animal. One caution worth reading twice: this is the outer stretch hose, not the internal hose. The DC27 and DC28 also use an internal hose carrying a different part number, and ordering the wrong one of the two is the single most common mistake on this repair. If the damaged hose is the one you can see and pull out to use with the wand, this is the correct part.
Installation
No tools are needed. The top of the hose disconnects the same way an attachment does. At the base, release the retaining tab before pulling the hose up and off - the step people miss, and the reason the hose feels like it is stuck.
Specifications
- Complete outer hose assembly, gray
- Dyson part number 916547-02, cross-listed to 916547-01
- Fits Dyson DC27 and DC28 uprights and their listed variants
- Not the internal hose - that is a separate part number
- Tool-free installation
- Retailer fit lists vary on some sub-models - confirm against your part number
Frequently asked questions
Does it fit both the DC27 and the DC28 Animal?
It is listed for the DC27 and DC28 uprights including the commonly sold variants such as DC27 Total Clean and DC28 Animal. Confirm against the number on the hose you are removing where possible.
Is this the outer hose or the internal hose?
This is the outer stretch hose - the one you pull out and use with the wand. The internal hose is a different part number, and mixing up the two is the most common ordering mistake on this repair.
Does it replace 916547-01 as well?
It is cross-listed against 916547-01. If your existing hose carries that number, this assembly is the current equivalent.
Do I need tools?
No. Disconnect the top like an attachment, then release the tab at the base and pull the hose up and off.
My suction is gone. How do I know it is the hose and not a clog?
Check the hose, wand and airway for a blockage first. A clogged machine sounds strained and loud; a split hose usually sounds normal but picks up almost nothing at the wand. Inspect the hose along its length while stretched, since splits close up when it is relaxed.
Discount Cleaning Products stocks hoses, filters, brushbars and wear parts for the upright vacuums that stay in service well past their warranty, with US-based customer support.