Features
Sandia Warranty Policy
Sandia is committed to deliver the best quality, and our products are covered by a comprehensive warranty. • 2-year warranty on all vacuum motors • 2-year warranty on 100 psi pumps only. 1-year warranty on all other pumps • 90-days on parts, tools, and accessories. Note: This warranty does not cover, and shall not be liable for, defects or failures resulting from improper, or lack of maintenance, misapplication, misuse, tampering with or substitution of provided parts. Additionally, this warranty does not cover pump stored in freezing conditions, pump run for extended time with no water, use of powdered detergent, failure to clean system regularly with vinegar solution. Filters removed from solution tank. Pumps with inline filters not cleaned regularly. Sandia covers up to one (1) year of service labor at the manufacturer’s calculated hourly labor rate/repair time when performed by a manufacturer-authorized service provider. Ultimately, labor reimbursement costs are at the discretion of the manufacturer. At no time is the manufacturer responsible for travel time to complete on-call repairs. After one (1) year, the original retail purchaser is responsible for all labor costs with no manufacturer reimbursement. Authorized warranty replacement parts need to come directly from the manufacturer. Any use of any other parts will void warranty. The manufacturer does not reimburse for parts used by client that were not supplied directly for the machine under warranty. The client must contact the manufacturer prior to working on or changing out of any parts, etc. Do not send parts or equipment back to the manufacturer without an RMA Number and approval. No labor will be paid for, nor parts cost paid for or reimbursed, that have not previously been approved by the manufacturer. All warranty work must be approved and authorized to qualify, and appropriate warranty procedures must be followed. The warranty starts on the purchase date by the original purchaser from an authorized distributor, subject to proof of purchase. If proof of purchase cannot be identified, the warranty start date is ninety (90) days after the date of sale to the authorized distributor.
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