Return to Help Index| My Account | |
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| How do I create an account? | |
| 1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
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| How do I edit my account information? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. | |
| How much is my shipping? | |
Shipping cost is calculated in your cart before you pay, so you see it prior to entering payment information. Typically, orders ship cheapest way. Your order ships from the warehouse or manufacturer closest to you that has the item in stock, by the most economical method for that item and your location. Selected items ship free - look for the free shipping icon on the product page. Need it faster, or shipping somewhere we do not normally reach? Expedited service is sometimes possible but is not available through the website, and it carries an additional charge we will confirm with you before anything is processed. Call 888-233-0851 or email [email protected] for a quote. |
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| I forgot my password. | |
| Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. | |
| How do I return my product? | |
| Please click here for more information on returning an item. | |
| I received the wrong product. | |
| If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. | |
| What is your return policy? | |
| Please see our Terms & Conditions for complete details regarding our return policy. | |
| When will my order ship? | |
Most orders ship within 1-2 business days. We ship from a network of warehouses and manufacturers around the country and your order ships from the closest one with stock, so transit time depends on how far that warehouse is from you. Some items may be made-to-order or temporarily backordered. If there is any delay, we will contact you by email before the item ships so you can approve the new date or cancel for a refund. Tracking is emailed at the time of shipping. If you need something by a specific date, contact us before you order and we will check on that item for you. 888-233-0851 |
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